Frequently Asked Questions
Answers to all your questions about bajiap
From opening an account to bKash deposits, withdrawals, bonuses, cricket betting and security — find answers to all your questions about bajiap right here.
bajiap is a trusted online betting and casino platform in Bangladesh. Our players send us many questions every day — from account registration to depositing money via bKash, withdrawal times, welcome bonus terms, BPL betting, slot game rules and responsible gaming. On this page we have compiled the most frequently asked questions so you can quickly find the right information and play with confidence.
Account and Registration
Account Questions
To open an account at bajiap you need an active mobile number and your name, date of birth and a password of your choice. The registration process is entirely online and takes just a few minutes. Please note that only people aged 21 or older may register.
No, under bajiap's rules each person may operate only one account. Opening multiple accounts is prohibited and risks having all accounts suspended. We strictly enforce this rule to ensure fair play.
If you forget your password, use the "Forgot password?" option on the bajiap login page. A one-time password (OTP) will be sent to your registered mobile number. After verifying the OTP you can set a new password. If you have trouble, contact our 24/7 live chat support directly.
bajiap verifies accounts to ensure secure transactions and prevent fraud. You will normally need to confirm your identity using your national ID card or birth registration certificate details. This is a one-time process, and once completed your account becomes fully active.
Yes, bajiap is fully mobile-friendly. You can access the site directly from a smartphone browser. Logging in, depositing and withdrawing money, betting and live casino — everything is possible from your mobile. All you need is an internet connection.
Deposits and Withdrawals
Payment Questions
Deposits from bKash to bajiap are normally credited to your account instantly. Your balance updates within a few seconds of a successful transaction. If there is an unusual delay, contact live chat with your transaction reference number.
The minimum deposit at bajiap is just ৳100. This applies to all payment methods — bKash, Nagad, Rocket, Upay and bank transfer. Start with a small amount, get familiar with the platform, then set a budget that suits you.
Yes, Nagad is one of the supported payment methods at bajiap. You can deposit directly using the Nagad app or the Nagad menu. Deposits via Rocket, Upay and various bank transfers are also available.
The minimum withdrawal amount at bajiap is ৳800. Withdrawal requests normally take 5 to 30 minutes to process, and in most cases it is even faster. Before making a withdrawal request, make sure your account verification is complete.
bajiap does not charge any additional transaction fees of its own. However, bKash, Nagad or bank transaction charges may apply — this depends on the relevant payment provider's policy. Check the relevant payment app for the latest charge information.
Bank transfer processing times can be somewhat longer than mobile banking. Transfers from Dutch-Bangla, City Bank, BRAC Bank, Islami Bank or Sonali Bank may vary in processing time depending on the bank's working hours and network. For any issues, get help via live chat.
Games and How to Play
Game Questions
To bet on BPL matches at bajiap, go to the sports betting section and select BPL from the cricket section. You can place bets both before the match starts and while it is live. Various markets are available including match result, toss and top batter. Minimum bet amounts and odds update in real time.
Yes, bajiap's live casino is fully mobile-friendly. Live table games from Evolution Gaming and Ezugi can be played directly from your phone's browser. With a good internet connection (4G or Wi-Fi) you can enjoy an uninterrupted experience with a live dealer.
RTP (Return to Player) is a percentage that shows how much of the total amount wagered a game returns as winnings over the long term. For example, a game with a higher RTP returns comparatively more in winnings. However, RTP is a long-term average — the outcome of each individual round is random.
Many slot games at bajiap have an in-game free spin feature, which is usually triggered by collecting certain scatter or bonus symbols. Games from PG Soft, Pragmatic Play and JILI offer various bonus features of this kind. bajiap also offers promotional free spins from time to time.
bajiap works with trusted game providers that use Random Number Generator (RNG) technology. This ensures that the outcome of every game is completely unbiased and cannot be predicted by anyone. A commitment to safe and fair play is the core foundation of our platform.
Bonuses and Promotions
Bonus Questions
New members receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. For example, depositing ৳1,000 gives a ৳1,500 bonus for a total balance of ৳2,500. Depositing ৳14,000 earns the maximum ৳10,000 bonus for a total of ৳24,000.
The wagering requirement for the bajiap welcome bonus is 15 times (15x). This means you must wager 15 times the bonus amount before you can withdraw it. Once the conditions are met, the winnings can be withdrawn in full. Read the terms and conditions for full details.
bajiap's VIP program has 5 tiers — Bronze, Silver, Gold, Platinum and Diamond. Tiers advance based on the amount and consistency of your play. Diamond members receive up to 0.8% weekly cashback. Promotions happen automatically as you keep playing regularly.
Weekly cashback applies based on VIP tier. Bronze members can receive up to 0.2%, Silver 0.3%, Gold 0.5%, Platinum 0.6% and Diamond members up to 0.8% weekly cashback. Cashback is credited automatically at the end of each week.
bajiap regularly offers various promotions such as Eid bonuses, tournament offers and seasonal cashback. Each offer has its own terms and conditions and must be claimed within a specific period. Most offers are open to members with an active and verified account.
Security and Responsible Gaming
Security Questions
Yes, bajiap uses full SSL encryption technology. Your personal information, financial data and transaction details are stored with the highest level of security. Information is not sold or transferred to third parties. You can read our privacy policy to find out more.
bajiap is for people aged 21 or older only. Opening an account as a minor is strictly prohibited. Age is confirmed during the verification process and accounts may be investigated if there is any suspicion. Keeping minors away from gambling is our responsibility.
Yes, bajiap takes responsible gaming seriously. If you feel that playing is having a negative impact on your life, you can request a temporary or long-term self-exclusion through support. Our responsible gaming page has detailed guidance on this.
Gambling is for entertainment — it should not be seen as a source of income. If your playing habits feel out of control, talk to a trusted family member or friend and contact our support. More advice and assistance can be found in the bajiap responsible gaming section.
bajiap provides live chat support in Bengali 24 hours a day, 7 days a week. Contact us for any issue — technical, financial or account-related — and get a quick resolution. You can also reach us by email: [email protected]
If you suspect that your account has been accessed without authorisation, change your password immediately and let us know via live chat. We will secure your account promptly. Use a strong password and do not share your login details with anyone.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24/7. Chat with us live or send an email.
Email: [email protected] · Bangladesh Standard Time (BST) UTC+6
Live Chat
For the fastest support. Talk to our support agents in Bengali — seven days a week, twenty-four hours a day.
Email Support
For detailed questions or to send documents, email us at: [email protected] — we will reply promptly.
Read the Help Guide
Reading our responsible gaming guide, terms and conditions and privacy policy will answer many of your questions.